Regulators are increasingly interested in why you, as an employee, behave the way that you do in the workplace. Behavioural risk expert Roger Miles explores this growing body of regulation - particularly how your brain makes decisions, and how this impacts your conduct.
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11 videos • 2 hours 14 minutes
The history of regulation is built on the idea that if people listen to instructions with their rational brain, they’ll behave better. Meanwhile, in reality, people are using their animal brains to make decisions. In this video, Roger explains concepts featured in behavioural science and why regulators are using this field to inform policy decisions.
Roger Miles • 13:29
Conduct regulators are interested in why you behave the way you do. How your brain makes decisions largely dictates how you behave. As a result, it is beneficial to be aware of when we make decisions based on biases rather than rational judgements. In this video, Roger outlines some of the biases that impact decisions, namely: loss aversion, present bias, affect, overconfidence, projection and selective attention.
Roger Miles • 11:46
Regulators are serious about checking on how you behave at work. As a result, they will likely come and meet you, at your workplace, to ask a set of conduct questions to assess how you behave towards your colleagues and customers. Roger lists the five basic conduct questions that the British regulator uses, and unpackages the technical jargon, to prepare you for your next conduct inspector visit.
Roger Miles • 20:51
As a follow-up to Roger's previous video on groupthink, he describes some related biases: anchoring, conformity, bystanding, expert bias and risky shift. Roger also discloses the biases most relevant to regulators and some biases that can impact your daily decisions.
Roger Miles • 15:54
Roger identifies useful ways of gathering conduct MI through simple practical changes. For example, increasing conduct conversations by arranging more team meetings, and recognising and solving a bystanding culture. If cognitive diversity and psychological safety exist in the workplace, you will keep your best staff; spot problems sooner; and have more loyal, better quality clients.
Roger Miles • 07:11
To conclude this series, Roger explains the importance of psychological safety, cognitive diversity and dealing with unconscious bias in promoting a healthier work environment, and increasing efficiency within your business.
Roger Miles • 11:54