Conduct
Regulators are increasingly interested in why you, as an employee, behave the way that you do in the workplace. Behavioural risk expert Roger Miles explores this growing body of regulation - particularly how your brain makes decisions, and how this impacts your conduct.
CPD credits earned
Certificates
Watch all the videos and pass the test to obtain a certificate showing your completion of this Pathway. Certificates can be shared directly to your LinkedIn profile and social media accounts.
11 videos • 2 hours 14 minutes
Conduct (1/6): Conduct 1.01
Roger answers some of the key introductory questions surrounding conduct regulation: What is it? Why do you need to know about it? What can you do now?
Roger Miles • 07:02
Conduct (2/6): Conduct Regulation - Going Global
Roger describes conduct regulation around the world by listing some examples of regulators and their individual approaches to protecting customer interests.
Roger Miles • 09:02
Conduct (3/6): Where do Regulators get their Ideas from?
The history of regulation is built on the idea that if people listen to instructions with their rational brain, they’ll behave better. Meanwhile, in reality, people are using their animal brains to make decisions. In this video, Roger explains concepts featured in behavioural science and why regulators are using this field to inform policy decisions.
Roger Miles • 13:29
Conduct (4/6): Bias Effects
Conduct regulators are interested in why you behave the way you do. How your brain makes decisions largely dictates how you behave. As a result, it is beneficial to be aware of when we make decisions based on biases rather than rational judgements. In this video, Roger outlines some of the biases that impact decisions, namely: loss aversion, present bias, affect, overconfidence, projection and selective attention.
Roger Miles • 11:46
Conduct (5/6): The FCA's 5 Key Questions
Regulators are serious about checking on how you behave at work. As a result, they will likely come and meet you, at your workplace, to ask a set of conduct questions to assess how you behave towards your colleagues and customers. Roger lists the five basic conduct questions that the British regulator uses, and unpackages the technical jargon, to prepare you for your next conduct inspector visit.
Roger Miles • 20:51
Conduct (6/6): More Bias Effects You Need to Know About
In this video, Roger expands on his video "Bias Effects" by covering more biases including confirmation bias, availability bias, hysteresis, social proof and delusion.
Roger Miles • 17:11
Biases and their Conduct Consequences: A final round-up
As a follow-up to Roger's previous video on groupthink, he describes some related biases: anchoring, conformity, bystanding, expert bias and risky shift. Roger also discloses the biases most relevant to regulators and some biases that can impact your daily decisions.
Roger Miles • 15:54
Bias Effects and Conduct Risk: Groupthink - How it harms businesses
Roger provides a detailed explanation on the biggest, but most misunderstood, bias effect: groupthink. He explains the factors driving groupthink and some specific examples that can harm businesses if ignored.
Roger Miles • 09:46
Conduct and Culture (1/3): Risk-Managing Misconduct
In this video, Roger identifies the clear impacts associated with not risk-managing misconduct, and then inverts these same group of risks to build capital value and resilience within your business.
Roger Miles • 10:49
Conduct and Culture (2/3): Assembling the new Conduct MI
Roger identifies useful ways of gathering conduct MI through simple practical changes. For example, increasing conduct conversations by arranging more team meetings, and recognising and solving a bystanding culture. If cognitive diversity and psychological safety exist in the workplace, you will keep your best staff; spot problems sooner; and have more loyal, better quality clients.
Roger Miles • 07:11
Conduct and Culture (3/3): Diversity, Unconscious Bias and Psychological Safety
To conclude this series, Roger explains the importance of psychological safety, cognitive diversity and dealing with unconscious bias in promoting a healthier work environment, and increasing efficiency within your business.
Roger Miles • 11:54
Other Pathways you may like
Why top finance institutions choose us?
Expert
Unlock the expertise of over 100 genuine industry leaders
On demand
Access courses wherever and whenever, through our cutting-edge platform
Focused on finance
All of our content has been created specifically for finance professionals
