Digital banking is the digitisation of activities undertaken by banks, for the benefit of their customers. A major initiative under this broad topic is open banking, which allows consumers to streamline and consolidate their disparate financial transactions. This pathway covers both of these topics.
Watch all the videos and pass the test to obtain a certificate showing your completion of this Pathway. Certificates can be shared directly to your LinkedIn profile and social media accounts.
9 videos • 1 hour
The British public is using cash less, preferring to take advantage of new digital payment methods. In this video, Sir Mark Boleat explains trends in the use of cash and analyses issues arising from the move towards a cashless society.
Sir Mark Boleat • 10:53
Open banking refers to the idea that customers have a right to see, and utilise their entire portfolio of account information across all financial institutions with whom they have a relationship. In this video Ritu gives us an overview of Open banking and further highlights the expected practical implications of open banking for the customer.
Ritu Sehgal • 04:20
The Open Banking initiative was launched to help level the advantage that established banks have over challenger banks in terms of the amount of customer data they hold. Jonny explains how Open Banking intends to solve this problem by providing examples with a focus on small and medium-sized enterprises.
Jonny Hawkins • 07:47
Emotional Banking™ is the concept around the fact that banks ought to think of the consumers’ feelings about their money. In this video, Duena discusses Emotional Banking as a change program used to transform banking culture in a way that will see them deeply invested in becoming a brand that will be able to understand the feelings of its consumers.
Duena Blomstrom • 12:30