What is Listening?
In the first video of her series on active listening, Debbie introduces the characteristics of great listening and why some people may struggle to listen effectively. She also outlines some shortcuts to becoming a more active listener.
Overview
Active hearing is to give attention to a sound or action, whilst active listening is where one hears what others are saying and trying to understand what it means, asking questions and making suggestions for consideration along the way in a positive and cooperative manner. Interestingly whilst we are taught reading, writing and arithmetic, we are never taught to listen at school.
Key learning objectives:
What is listening?
What are the characteristics of great listening?
Summary
Expert
Debbie Taylor
Debbie Taylor worked at Natwest for almost 20 years before becoming a HR Director and opening her own HR consultancy 'People and business'. She provides commercial HR support to owner managed businesses nationwide and aims to always bring 'people' into business planning.
