25 years: HR & Management
In the second video of her series, Debbie outlines why active listening is important in every conversation. She explains that a failure to listen effectively can lead to professional and personal miscommunication and misunderstandings. In this video, Debbie outlines the six levels of effective listening.
In the second video of her series, Debbie outlines why active listening is important in every conversation. She explains that a failure to listen effectively can lead to professional and personal miscommunication and misunderstandings. In this video, Debbie outlines the six levels of effective listening.
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5 mins 17 secs
Active listening is important in every conversation to understand what another person is saying and provide a meaningful response. The level of listening depends on the circumstances, from a simple courteous exchange to a serious business conversation. According to Zenger and Folman there are six levels of listening.
Key learning objectives:
Outline the six levels of listening
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The Listener:
This content is also available as part of a premium, accredited video course. Sign up for a 14-day trial to watch for free.
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