The UK FCA's Original 5 Conduct Questions
Regulators are serious about checking on how you behave at work. As a result, they will likely come and meet you, at your workplace, to ask a set of conduct questions to assess how you behave towards your colleagues and customers. Roger lists the five basic conduct questions that the British regulator uses, and unpackages the technical jargon, to prepare you for your next conduct inspector visit.
Overview
In the UK, behavioural regulation is led by the Financial Conduct Authority with its SMCR programme. Conduct Regulators aim is to measure how CEOs, managers and other employees interact with each other and how they treat their clients or customers. This is achieved through 5 key questions.
Key learning objectives:
Define biases and explain when they occur
Describe the Proxy-behaviour measures
Outline the 5 main Conduct Questions, and understand their simplified versions
Summary
Expert
Roger Miles
Roger researches behavioural risks in organisations, and advises senior leaders on how best to communicate risk and conduct matters. Previously, Roger ran risk communication programmes for professional bodies and the British Government. He now runs industry-level Academies for Conduct and Culture, and produces workshops with financial firms.
