Conduct Measurement Indicators and Conduct Reporting
Roger identifies useful ways of gathering conduct MI through simple practical changes. For example, increasing conduct conversations by arranging more team meetings, and recognising and solving a bystanding culture. If cognitive diversity and psychological safety exist in the workplace, you will keep your best staff; spot problems sooner; and have more loyal, better quality clients.
Overview
By using indicators such as psychological safety and cognitive diversity in the new Conduct MI these bring obvious benefits in terms of reducing routine business running costs but more importantly, it also delivers a big long-term boost to your retained value, the capital base of the business.
Key learning objectives:
What is a useful way of gathering data for psychological safety and bystanding culture?
What are some of the ways to increase conduct conversations?
Which two behavioural MIs consistently correlate to enhanced business value and exemplary conduct?
Summary
Expert
Roger Miles
Roger researches behavioural risks in organisations, and advises senior leaders on how best to communicate risk and conduct matters. Previously, Roger ran risk communication programmes for professional bodies and the British Government. He now runs industry-level Academies for Conduct and Culture, and produces workshops with financial firms.
