Culture Audits in Practice

Culture Audits in Practice

Analysing the DNA of a firm through the novel but valuable behavioural lens allows culture auditors to highlight previously unseen issues just as a conventional audit does, but it also helps to design new ways of behaviour, intervening where there are abusive, neglectful or irresponsible business practices, in order to deliver real improvement to business value and staff engagement. This is due to the fact that conventional audits tend to overlook human limitations and will blame control failures on lack of human skill or failure of will. They fail to consider the fact that controls may have failed due to certain cultural drivers, which a culture audit should pick up.
Overview

Analysing the DNA of a firm through the novel but valuable behavioural lens allows culture auditors to highlight previously unseen issues just as a conventional audit does, but it also helps to design new ways of behaviour, intervening where there are abusive, neglectful or irresponsible business practices, in order to deliver real improvement to business value and staff engagement. This is due to the fact that conventional audits tend to overlook human limitations and will blame control failures on lack of human skill or failure of will. They fail to consider the fact that controls may have failed due to certain cultural drivers, which a culture audit should pick up.

Key learning objectives:

  • Learn the differences between the conventional business audit and culture audit

  • Understand some cultural drivers that may cause control failures

  • Outline some culture tools essential to conduct a culture audit

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