Error Management II
In this video, Mandy continues to unravel how to manage errors in the workplace. She talks about how vital it is to own errors and references the factors that may prevent people from owning up. The importance of adequate investigation into why errors are made is one of the key takeaways.
Overview
For every one major event that happens there will be 30 minor events and 300 near misses. So, rather than always waiting for the big event, the major disaster, if we try to capture the near misses we have a better chance of preventing the one major event from happening.
Key learning objectives:
Why do people not admit to making mistakes?
Why is proper investigation into a mistake important?
What causes ‘blame culture’ in an organisation?
Summary
Expert
Mandy Hickson
Mandy Hickson was one of the first female fighter pilots in the Royal Air Force having joined in 1994. Mandy has over 25 years experience within aviation, operating in hostile environments, including patrolling the ‘No Fly’ zone, flying over 50 combat missions over Iraq. Drawing on her experience of calculated risk-taking, leadership, decision-making under pressure and the critical role of the human in the system, Mandy now transfers these lessons from the cockpit to many other management and leadership contexts.
