Traditionally leaders have been described in terms of strong decision making, needing to take command, having the courage to take risks and have direct conversation as well as thinking what they need to do and react quickly. More recently core leadership competencies have begun to include interpersonal skills which includes the ability to communicate at an emotional level. This includes the ability to listen in order to build trust, respect and an environment of collaborative problem solving.
Key learning objectives:
What are key listening skills of leaders today?
What is a framework for listening in sales?